Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@yikexuanlitattoo.com. Please note that returns will need to be sent to the following address: [1st Floor, No. 8, Outing Village,Fotang Town, Yiwu, Jinhua,Zhejiang, China]
If your return request is accepted, we will provide return instructions and confirm the return address. For returns due to customer reasons, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items caused by our error, we will cover the approved return or replacement shipping cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@yikexuanlitattoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
For hygiene and safety reasons, certain tattoo-related products cannot be returned once opened, used, assembled, contaminated, or no longer in resalable condition.
Non-returnable items may include tattoo needles, cartridge needles, tattoo inks, practice inks, transfer gel, cleansing mousse, tattoo aftercare or skin-contact products, practice skin, ink cups, gloves, bandages, and other disposable or hygiene-related accessories.
Tattoo machines and electronic devices may only be returned if they are unused, undamaged, in their original packaging, and include all original accessories. Products showing signs of use, misuse, liquid damage, unauthorized repair, or physical damage may not be eligible for return.
We also do not accept returns for customized products, special-order items, clearance items, or gift cards.
Please contact us before sending any item back. If you have questions about whether your item is eligible for return, reach out to us at support@yikexuanlitattoo.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yikexuanlitattoo.com.
Returns and Refund Policy
This Returns and Refund Policy applies to purchases made from Yikexuanli Tattoo, operated by Yiwu Ink Flow Trading Co., Ltd. (“Ink Flow,” “we,” “us,” or “our”).
Chinese Legal Name: 义乌市墨水流动贸易有限公司
Please Note
International imports to certain countries may require specific documentation to complete customs clearance.
If goods are returned due to the customer’s failure to cooperate with customs clearance, the customer will be responsible for any resulting shipping costs. We can provide a detailed purchase invoice and required product certificates when available. Please contact us if customs requires such documentation.
If the return is due to customer reasons, the customer is responsible for return shipping costs. Specific fees will depend on the shipping carrier selected by the customer.
If the item received is damaged, defective, or incorrect due to our error, the customer will not be responsible for return shipping costs.
No restocking fees will be charged for approved returns.
How to Return an Item
To request a return, please email us at:
Please include the following information:
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Order number
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Items to be returned
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Condition of the items
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Reason for return
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Photos or videos if the item is damaged, defective, or incorrect
We will respond within 1 business day. Our support team is closed on Sundays.
Please contact us before shipping any item back. To avoid loss or delays, do not ship products directly to us without approval.
Once your return request is reviewed and approved, you will receive a Return Authorization and return instructions from our support team.
Tattoo Machine Return Policy
Due to hygiene, cross-contamination, and resale limitations, opened or used tattoo machines are not eligible for return. Tattoo machine sales are final once the product has been opened or used.
However, we provide warranty service for eligible tattoo machines.
Warranty Information
Yikexuanli Tattoo provides a one-year warranty for eligible tattoo machines.
If you experience an issue with your Yikexuanli Tattoo machine during normal use, please contact us at:
We will help troubleshoot the issue and may provide repair, replacement, or other after-sales support when applicable.
To confirm a warranty request, we may ask for your order number, photos, videos, or additional product information.
This warranty applies to eligible tattoo machines only. It does not apply to tattoo inks, tattoo needles, cartridges, practice skins, transfer gel, cleansing products, disposable accessories, consumable items, or products that have been opened or used for hygiene-sensitive purposes.
When Will the Warranty Be Voided?
The warranty will be voided if the product is damaged due to misuse, negligence, liquid damage, accidental damage, unauthorized disassembly, unauthorized repair, improper maintenance, modification, normal wear and tear, or use that does not follow the product instructions.
Ink and Tattoo Needle Return Policy
Tattoo ink and tattoo needles are not eligible for return once opened, used, or the original seal has been broken due to hygiene and safety reasons.
If the item arrives damaged, defective, incorrect, or with a verified quality issue, please contact us within 14 days of delivery with your order number and photos or videos.
Yikexuanli Shipping Information
We may ship orders from our U.S. warehouse, Germany warehouse, or China warehouse depending on product availability, warehouse inventory, customer location, and delivery conditions.
Orders to the United States are usually shipped from our U.S. warehouse when inventory is available. If an item is out of stock at the U.S. warehouse, the order may be shipped from China.
Orders to Germany and selected European destinations are usually shipped from our Germany warehouse when inventory is available. If an item is out of stock at the Germany warehouse, the order may be shipped from China.
The final shipping warehouse will be arranged by Yikexuanli Tattoo based on actual inventory and logistics conditions.
Refunds
If your refund request is approved, the refund will be issued to your original payment method. Refund processing time is usually 7–15 business days, depending on your payment provider or bank.
If a package is returned due to customs clearance issues, we will refund the purchase price after we receive and inspect the returned package.
If customs duties, taxes, return shipping fees, or other import-related charges are imposed on us because the customer is unable or unwilling to complete import clearance, the refund amount may be reduced by the corresponding costs.
Exchanges
If the issue is due to a verified quality defect, damaged item, or incorrect item caused by our error, we will cover the shipping costs for the approved exchange.
For exchanges requested due to customer reasons, the customer will be responsible for shipping costs.
Contact Information
For returns, refunds, warranty support, or exchange requests, please contact:
Yikexuanli Tattoo
Operated by Yiwu Ink Flow Trading Co., Ltd.
Chinese Legal Name: 义乌市墨水流动贸易有限公司
Email: support@yikexuanlitattoo.com
Business Address:
1st Floor, No. 8, Outing Village,
Fotang Town, Yiwu, Jinhua,
Zhejiang, China