Frequently Asked Questions
Shipping
When will my order be delivered?
Our standard shipping usually takes about 3-28 working days. If your delivery address is remote, we will assess whether the delivery time is feasible and may ask you to cancel the order.
Do you ship to my country/region?
We currently ship primarily to the United States, Germany, and other countries. If you would like information about other countries, please contact us to confirm.
How much does the shipping cost?
Shipping fees and the thresholds for free shipping vary depending on the shipping method.
For Standard Shipping: Free shipping on orders of $50 or more
For Express Shipping: Free shipping on orders of $100 or more
Remote areas, islands, or locations with limited carrier coverage may require additional shipping fees.
How can I track my order?
Homepage-Support(at the bottom of the page)-Order Tracking.Click here
discounts & promotions
How can I get a coupon code?
Subscribe to our website via email to receive a 15% discount.
Paymenta
What payment methods are available?
We accept payment by credit card and Paypal
Products
Is the machine compatible with other brand's cartridges?
All our pen style machines are compatible with universal cartridge needles.
What do I do if my machine doesn’t work properly?
For any questions about machine usage, please contact our service team and attach detailed information at support@yikexuanlitattoo.com
How can I return my products?
We offer 30-day return policy. Please check theReturns&Refunds Policyand contact the service team at